Maersk Line has won the ‘Best Global Carrier 2014′ award from one of its largest customers Kuehne + Nagel for best interaction with the freight forwarder’s operational staff worldwide.
In January, global freight forwarder Kuehne + Nagel presented the Best Global Carrier 2014 to Maersk Line.
“I see this as a sign that the work done by our front line staff to improve our customer service performance is working” says Karsten Kildahl, Regional Chief Executive for Northern Europe and Kuehne + Nagel Executive Sponsor.
The honour of being named ‘Best Global Carrier’ cImage Credits: maerskline.com
omes from the great performance across several service categories of electronic booking process, performance, documentation, sales coverage, customer service and billing.
Maersk Line Chief Commercial Officer Stephen Schueler commented, “With the launch of our new CARE program and the progress made with our Customer Charter, it is a positive sign from one of our largest customer to be recognised. Congratulations to our Kuehne + Nagel team and our frontline organisation across the world who enable our customer relationships.”
The recognition does come with the feedback for further enhancement of our services. Karsten says, “We won, and we should be proud about that, but that doesn’t stop us from aiming for higher and better. We need to not only keep our momentum going but also improvise to ensure better services.”