The technology group Wärtsilä introduces its Assured Operations remote support service for Wärtsilä 4-stroke and 2-stroke engine customers.
With global travel severely restricted because of the Covid-19 pandemic, access to normal field-service expertise is limited. Wärtsilä Assured Operations overcomes this dilemma by enabling technical experts to assess and resolve operational issues via the remote connection between the vessel and Wärtsilä’s Expertise Centres.
“Wärtsilä is committed to supporting its customers in keeping their engines running smoothly and safely during these exceptional circumstances,” says Patrik Strand, General Manager, Digital Product Management, Wärtsilä Marine. “The pace and related impacts of the ongoing pandemic have been extraordinary, and we have had to react by being flexible and innovative, which is why we are releasing this service.”
Wärtsilä Assured Operations is available around-the-clock and can be mobilised in less than 24 hours. Support is delivered by the Expertise Centres via chat, video, and audio collaboration tools, and can be provided using a smartphone, tablet, or computer with a remote support application. The service can later be upgraded to obtain more comprehensive support within an advanced Wärtsilä Lifecycle Solutions programme.
It is estimated that some 90 percent of operating issues can be resolved remotely, thereby eliminating the need for service personnel to visit the ship in person.