Princess Cruises confirms an additional 66 cases of Coronavirus as tested by the Japanese Ministry of Health on Diamond Princess. These cases are from Australia (four), Canada (one), England (one), Japan (45), Philippines (three), Ukraine (one) and USA (eleven).
We are following guidance from the Japan Ministry of Health on plans for disembarkation protocols to provide medical care for these new cases.
Since it is early in the quarantine period of 14-days, it was not unexpected that additional cases would be reported involving individuals who were exposed prior to the start of the quarantine.
The Japan Ministry of Health has been the lead public health authority defining the testing protocols for all guests and crew on Diamond Princess. Questions on the timeline, test results and reporting protocols should be directed to them. The quarantine end date remains at February 19, unless there are any unforeseen developments.
Additional information will be shared as soon as it is made available to use by the Ministry of Health.
Compensation – Full Refund and Future Cruise Credit
Because of the extraordinary circumstances onboard Diamond Princess, Princess Cruises will refund the full cruise fare for all guests including air travel, hotel, ground transportation, pre-paid shore excursions, gratuities and other items. In addition, guests will not be charged for any onboard incidental charges during the additional time onboard.
Princess Cruises will also provide guests with a future cruise credit equal to the cruise fare paid for the voyage which ended on February 4.
Princess Cruises also confirmed that although all gratuities will be refunded back to guests the company will ensure crew members receive their designated gratuities for the work performed.
Guests have been provided a letter delivered to their stateroom with details on how to process this refund.
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