Maersk Line has just launched a new direct service from the UK to West Africa, improving reliability and creating new opportunities for British shippers.
In 2017, Maersk Line launched its second generation of Triple-E vessels, known for improved energy efficiency and environmental performance. On 25th February 2018, the latest vessel in that class, Manchester Maersk, made her maiden call to the UK and arrived in Felixstowe. With capacity to hold 20,000 containers, the British-named vessel is one of the largest container ships to call British ports.
The North-West connection
Vessels in the new series are named after important cities in countries where Maersk has strong presence and significant share of business. It is therefore a recognition of the growing importance of the English North West, with its strong focus on investment in infrastructure and new business development in the region.
Maersk Line offers direct rail connections between Felixstowe and Manchester, as well as several other locations in the North-West, connecting local customers and their cargo to ocean services calling the south of the country. In addition, in 2016 the carrier’s sister brand Seago Line introduced a direct short-sea service between the south of Spain and Liverpool, returning to the port on the Mersey after a 10-year absence.
Service enhancements aside, Maersk Line’s focus is on making customer experience more seamless through new digital solutions. Maersk is also working on improving supply chain visibility and has recently partnered with IBM to provide more efficient and secure methods for conducting global trade using blockchain technology.
In the UK, a customer service chat function has been introduced to cater for customers’ need for real-time, simple and efficient support in solving their basic queries. “This reduces the turn time in reverting to our customers and allows us to quickly address their needs on daily basis”, shares Brian Godsafe.
About Maersk Line
Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. Part of A.P. Moller – Maersk A/S, headquartered in Copenhagen, Denmark, Maersk Line operates 668 container vessels providing ocean transportation to all corners of the world.
Every day, 7,600 Maersk Line seafarers and 22,600 land-based employees at 306 offices in 114 countries share their expertise with customers around the world to optimise their supply chains, maximise their distribution networks and most of all realise their business potential. Maersk Line is devoted to creating simple and reliable solutions for customers, continuously lifting industry standards and enabling global trade in the most sustainable manner possible.