International holiday travel has come to a standstill due to the Corona pandemic. Unfortunately, normalization before the end of June 2020 can no longer be expected due to the current entry regulations in our destinations. These exceptional and unforeseeable circumstances, therefore, force AIDA to extend the temporary interruption of the AIDA travel season again. The German government has issued a worldwide travel warning until at least mid-June.
Unfortunately, all trips up to and including 30 June 2020 cannot take place as planned. All guests who have booked a trip with AIDA during this period will be informed. Bookings will be processed chronologically according to the departure date.
AIDA very much wants their guests to enjoy their long-awaited AIDA holidays at a later date. To this end, AIDA will reimburse all guests whose cruises between March 8 and June 30, 2020, have been canceled for the travel price already paid in the form of a travel credit.
AIDA would like to thank guests for their confidence by offering them a bonus of 10% on top of the payment already made. The credit can be used for bookings until December 31, 2021, for the complete range of AIDA trips on offer. Guests are free to choose which services they would like to use their credit for – whether as a settlement with the travel price, for an onboard credit, or for MyAIDA services such as excursions, culinary delights, and wellness treatments.
In order to support travel agencies in these challenging times, AIDA will pay out a liquidity advance. This is 10% of the credit value and will be transferred to the sales partner as soon as AIDA has issued the travel credit for the joint customer.
Guests who do not wish to use their travel credit including the 10% bonus will be reimbursed by AIDA upon request in the amount of the payment already made.
AIDA has also adapted the offer for more flexibility: All new bookings up to 31.07.2020 can be rebooked once free of charge up to 60 days before the start of the journey within the originally booked tariff.